Refund Policy

Last Updated: 01 July 2026

This Refund Policy explains the refund, cancellation, duplicate payment, failed payment, service activation, and payment dispute rules applicable to payments made to Chunar Digital Media, also known as CDMedia (“CDMedia”, “we”, “our”, or “us”).

This Refund Policy applies to payments made through our website, dashboard, UPI, QR code, bank transfer, payment link, or any other payment method accepted by CDMedia.

By making a payment, purchasing a plan, requesting a paid service, signing an agreement, or using any CDMedia service, you confirm that you have read, understood, and accepted this Refund Policy along with our Terms & Conditions and Privacy Policy.

1. Business Information

Business / Brand Name: Chunar Digital Media

Also Known As: CDMedia

Owned and Operated By: Suraj Kumar

Business Type: Individually owned business/brand

Business Address: Baharamganj, Chunar, Mirzapur, Uttar Pradesh - 231304, India

Email: cdmedia.chunar@gmail.com

Contact Number: +91 7266976950

Website: cdmedia.in

Chunar Digital Media is operated as an individually owned music distribution and digital media service business by Suraj Kumar.

2. Scope of This Refund Policy

This Refund Policy applies to payments made for services including, but not limited to:

• Music distribution plans.
• Artist, label, and distributor dashboard access.
• Account onboarding and verification.
• Music catalog management.
• Release processing and delivery.
• Copyright and content-protection support.
• YouTube-related services.
• Content ID, OAC, CMS/MCN, caller tune, or related support services.
• Website development.
• Application development.
• Smart-link services.
• IPRS or copyright-related assistance.
• Custom digital-media or administrative services.
• Any other paid service offered by CDMedia.

Different services may have different delivery timelines, requirements, eligibility rules, agreements, or third-party dependencies.

3. General Refund Principle

CDMedia provides digital, professional, administrative, music-distribution, dashboard-access, and custom services.

Because these services may involve immediate account creation, dashboard activation, KYC review, agreement preparation, technical configuration, manual processing, content review, administrative work, or third-party submissions, payments may become non-refundable once the applicable service has been activated or started.

A payment does not guarantee:

• Approval of every submitted release.
• Acceptance by any digital streaming platform.
• YouTube Content ID eligibility.
• Approval for OAC, CMS, MCN, caller tune, or similar services.
• A specific release date.
• A minimum number of streams, views, subscribers, or followers.
• A minimum royalty amount.
• Guaranteed earnings or revenue.
• Approval of copyrighted, reused, derivative, AI-generated, or unauthorized content.
• Continued access where the user violates CDMedia policies.

4. Meaning of Service Activation

For the purposes of this Refund Policy, a service may be considered activated or started when any one or more of the following occurs:

• Dashboard access is activated.
• Login credentials are issued.
• A paid plan is enabled on the user’s account.
• Artist, label, or distributor access is approved.
• KYC or agreement verification begins.
• An agreement is prepared or issued.
• A release, song, catalog, request, or document is reviewed.
• Technical configuration or API integration begins.
• Content is submitted to a distribution partner or platform.
• A custom service request is accepted and work begins.
• CDMedia allocates staff, resources, storage, or technical access for the service.
• Any paid feature or benefit becomes available to the user.

5. No Refund After Dashboard or Plan Activation

Once dashboard access or a purchased plan has been activated, the payment is generally final and non-refundable, except where a refund is mandatorily required under applicable law.

No refund will ordinarily be provided after activation because:

• Digital access has already been provided.
• Account resources have been allocated.
• Administrative or technical work may have commenced.
• KYC, agreement, or onboarding review may have started.
• The user may have received access to plan features and services.

The user’s failure to use the dashboard, submit content, complete onboarding, or use available services after activation does not create a right to a refund.

6. Refund Before Activation

A user may request cancellation before dashboard activation and before work on the purchased service has started.

Such requests will be reviewed individually. A refund may be approved where:

• Dashboard access has not been activated.
• No agreement or KYC review has started.
• No technical, administrative, or custom work has commenced.
• No content has been reviewed or delivered.
• No third-party fee has been paid or incurred.
• No plan benefit has been provided.
• CDMedia confirms that the payment remains fully unused.

Submitting a refund request before activation does not automatically guarantee approval. CDMedia may verify payment status, account activity, service progress, and administrative work before making a decision.

7. Eligible Refund Situations

7.1 Duplicate Payment

If the same user accidentally makes more than one payment for the same order, plan, or service, the duplicate payment may be refunded after verification while retaining the valid original payment.

7.2 Excess Payment

If the user pays more than the amount displayed on the official order, invoice, checkout page, or payment request, CDMedia may refund the excess amount or adjust it against another service with the user’s consent.

7.3 Payment Debited but Order Not Created

If the user’s bank account is debited and the amount is successfully received by CDMedia, but the order or account activation is not recorded because of a verified technical error, CDMedia may:

• Manually confirm and complete the order; or
• Refund the successfully received amount.

7.4 CDMedia Is Unable to Provide the Service

A refund may be considered if CDMedia accepts payment but later confirms that it cannot provide the purchased service for reasons not caused by the user, provided that:

• Dashboard access was not activated.
• Work did not materially begin.
• No third-party cost was incurred.
• The user did not violate any policy.
• The service was not rejected because of the user’s content, documents, eligibility, or conduct.

7.5 Refund Required by Applicable Law

A refund will be processed where it is mandatorily required under applicable law, a valid court order, consumer authority direction, or other binding legal requirement.

8. Non-Refundable Situations

Except where applicable law requires otherwise, no refund will be provided in the following situations:

• Dashboard access has been activated.
• A paid plan has been activated.
• The user changes their mind after purchasing.
• The user no longer wants the service.
• The user does not use the dashboard.
• The user does not submit any song or release.
• The user does not complete onboarding.
• The user fails to submit KYC documents.
• Submitted KYC documents are incomplete, invalid, expired, mismatched, misleading, or false.
• The user fails to sign or complete the required agreement.
• The user provides incorrect or outdated information.
• The user purchases the wrong plan without confirming the plan details.
• The user submits content that does not meet CDMedia’s guidelines.
• The user’s release is rejected because of quality, metadata, artwork, rights, eligibility, or policy issues.
• The user submits reused, stolen, copied, unauthorized, infringing, remix, mashup, recreated, cover, derivative, or AI-generated content.
• The user fails to prove content ownership.
• A copyright claim, ownership dispute, Content ID conflict, legal notice, or platform complaint arises.
• The user fails to provide valid rights documents when requested.
• The user’s account is suspended, restricted, or terminated for policy violation.
• The user misuses dashboard access.
• Fraudulent, abusive, suspicious, or illegal activity is detected.
• The user creates duplicate accounts to avoid restrictions.
• The user requests cancellation after service activation.
• The user requests voluntary takedown during the agreement period.
• The user decides to move content to another distributor.
• The user receives lower royalties, views, streams, or revenue than expected.
• The user earns no royalty from submitted content.
• A platform rejects, delays, blocks, removes, demonetizes, or restricts the content.
• A platform changes its eligibility, monetization, distribution, or Content ID policies.
• A reasonable delay occurs because of verification, platforms, weekends, holidays, banks, partners, or technical processing.
• A service is temporarily unavailable because of maintenance or third-party dependency.
• The user does not respond to communication or document requests.
• A promotional offer, discount, coupon, or special-price plan has already been activated.

9. Content Rejection and Refunds

Payment for dashboard access, onboarding, account services, or a distribution plan does not mean that every release submitted by the user will be accepted.

CDMedia may reject content because of:

• Copyright concerns.
• Unclear ownership.
• Unauthorized remix or derivative use.
• AI-generated content.
• Misleading or incorrect metadata.
• Poor-quality or infringing artwork.
• Incomplete contributor information.
• Audio-quality issues.
• Duplicate or previously distributed content.
• Platform eligibility restrictions.
• Suspicious or fraudulent activity.
• Violation of CDMedia or platform policies.

Content rejection after dashboard or plan activation does not create a right to a refund.

10. Platform Rejection or Delay

CDMedia may use external distribution partners, streaming platforms, YouTube-related service providers, banks, technology providers, or other third parties.

These third parties may independently:

• Reject content.
• Delay processing.
• Request additional documents.
• Restrict monetization.
• Remove content.
• Place revenue on hold.
• Change their policies or eligibility rules.
• Refuse Content ID, OAC, caller tune, CMS, MCN, or other services.

CDMedia does not control the final decisions of third-party platforms.

A platform-side rejection, delay, suspension, removal, policy change, technical issue, or eligibility decision does not automatically make the CDMedia service fee refundable.

11. KYC and Agreement Failure

Users are responsible for submitting genuine, accurate, complete, and valid KYC and agreement information.

No refund will generally be provided where onboarding cannot be completed because:

• Aadhaar, PAN, bank proof, address proof, or other documents are missing.
• Documents do not match.
• Documents are forged, altered, expired, or invalid.
• The user refuses to sign the required agreement.
• The user is legally ineligible.
• The user provides false business, artist, label, or ownership information.
• Bank or tax information is incorrect.
• The user fails to complete verification within the required period.

Where CDMedia rejects onboarding for its own internal reasons before activation and the user has not caused the rejection, the payment may be reviewed for refund.

12. Custom and Manual Services

Payments for custom, manual, professional, technical, or administrative services become non-refundable once work begins.

This may include:

• Website development.
• Application development.
• Custom dashboard development.
• API integration.
• Smart-link creation.
• Metadata correction.
• Catalog migration.
• Rights-document review.
• Copyright assistance.
• Takedown assistance.
• YouTube-related support.
• IPRS or registration assistance.
• Custom artwork, design, or technical work.
• Any service prepared specifically for the user.

Where a project is divided into milestones, payments relating to completed or started milestones will not be refundable.

Any refund for an unstarted milestone will depend on the applicable proposal, invoice, agreement, and actual work completed.

13. Third-Party and Government Fees

Any payment already paid or committed to a government authority, platform, bank, distributor, technology provider, domain registrar, hosting provider, licensing body, payment processor, consultant, or other third party is generally non-refundable.

CDMedia cannot guarantee a refund of charges controlled by another entity.

Where a third-party refund is received by CDMedia for a user-specific payment, CDMedia may pass the eligible amount to the user after applicable adjustments.

14. Five-Year Agreement and Takedown Requests

CDMedia’s standard agreement may have a minimum term of five years unless otherwise agreed in writing.

A voluntary request to:

• Cancel the agreement.
• Remove distributed content.
• Transfer content to another distributor.
• Close the account.
• Stop using dashboard access.

does not create a right to refund any plan, onboarding, dashboard, distribution, administrative, or service payment.

Takedown requests will be processed according to the applicable agreement, Terms & Conditions, platform rules, rights status, and pending disputes.

15. Royalties Are Not Service-Fee Refunds

Royalty payments are separate from plan fees, onboarding fees, dashboard fees, service charges, or other payments made by users to CDMedia.

A royalty balance is not treated as a refundable service fee.

Royalty payments remain subject to:

• Actual revenue received by CDMedia.
• Platform deductions.
• Tax deductions.
• Bank charges.
• Currency-conversion charges.
• Copyright claims.
• Fraud checks.
• Agreement compliance.
• Payment thresholds.
• Account status.
• Pending legal or ownership disputes.

Nothing in this Refund Policy requires CDMedia to release royalties that are lawfully held because of a dispute, claim, violation, fraud investigation, platform hold, or contractual obligation.

16. Promotional and Discounted Payments

Where a plan or service is purchased using a coupon, promotional discount, special offer, referral benefit, account credit, or negotiated price, any approved refund will not exceed the amount actually paid by the user.

The original listed price will not be treated as the refundable amount.

Promotional benefits, bonuses, account credits, or complimentary features have no cash value unless expressly stated otherwise in writing.

17. How to Request a Refund

A refund request must be sent from the email address registered with the user’s CDMedia account.

Refund Email: cdmedia.chunar@gmail.com

Email Subject: Refund Request - Order ID / Payment ID

The request should include:

• Full name.
• Registered email address.
• Registered mobile number.
• Account or dashboard ID, where available.
• Order ID.
• Payment ID or transaction reference.
• Payment date.
• Payment amount.
• Payment method.
• Name of the purchased plan or service.
• Clear reason for requesting the refund.
• Relevant payment receipt or bank transaction proof.
• Any other information requested by CDMedia.

Incomplete or unverifiable refund requests may be placed on hold until the required information is provided.

18. Time Limit for Requesting Pre-Activation Cancellation

A request for cancellation before service activation should normally be submitted within seven calendar days from the payment date and before any service work begins.

This administrative time limit does not restrict any non-waivable rights or remedies available under applicable law.

Requests received after service activation will be governed by the non-refundable provisions of this Refund Policy.

19. Refund Review Process

After receiving a complete refund request, CDMedia may:

• Verify the payment.
• Review dashboard activation history.
• Check KYC and agreement activity.
• Review work already completed.
• Verify content or service submissions.
• Check third-party fees.
• Request additional documents.
• Contact the user for clarification.
• Verify duplicate or excess payment records.
• Review account-policy compliance.

CDMedia will normally attempt to acknowledge a complete request within three business days.

A final decision will normally be communicated within seven business days after all required information has been received.

Complex cases involving banks, fraud, duplicate transactions, third-party services, copyright matters, or technical verification may require additional time.

20. Refund Method

An approved refund will ordinarily be sent to the original payment source or the verified bank account belonging to the original payer.

CDMedia may refuse to send a refund to:

• An unrelated third-party bank account.
• An unverified UPI ID.
• A different person’s account.
• An account with mismatched KYC information.
• A cash-payment request where the original payment was digital.

The user may be required to provide bank or payment verification before the refund is processed.

21. Refund Processing Time

After approval, CDMedia will normally initiate the refund within seven to ten business days.

The actual time taken for the amount to appear in the user’s account may depend on:

• Bank processing.
• UPI processing.
• Payment-provider processing.
• Weekends.
• Public holidays.
• Technical settlement cycles.
• Verification or compliance checks.

CDMedia is not responsible for delays occurring after an approved refund has been successfully initiated from its side.

22. Refund Amount and Deductions

Where a refund is approved, the refundable amount will be determined after considering:

• The amount actually received by CDMedia.
• Duplicate or excess amount paid.
• Work already performed.
• Services already activated or consumed.
• Non-recoverable third-party charges.
• Taxes already deposited or legally non-refundable.
• Bank or payment charges, where applicable and legally permitted.
• Any amount already adjusted against another service.

CDMedia will not make arbitrary deductions. Any applicable deduction will be based on actual service usage, incurred cost, contractual terms, or legal requirements.

23. Failed, Pending, or Reversed Payments

A payment marked as pending, failed, cancelled, reversed, or timed out is not treated as a successful payment unless the amount is actually received and confirmed by CDMedia.

If an amount is debited but not received by CDMedia, the user should first contact their bank or UPI service provider.

Where the bank later confirms settlement to CDMedia, CDMedia may either:

• Activate the order; or
• Process the eligible refund.

The user must not make repeated payments unless the first transaction has been confirmed as failed or reversed.

24. Chargebacks and Payment Disputes

Users should contact CDMedia before initiating a bank chargeback or payment dispute.

The user must not falsely claim that:

• A valid payment was unauthorized.
• An activated service was not provided.
• Dashboard access was never received.
• A payment was duplicated when it was not.
• A completed custom service was not performed.

Where a fraudulent or misleading chargeback is identified, CDMedia may:

• Suspend dashboard access.
• Place the account under review.
• Hold pending services.
• Provide transaction and service records to the bank.
• Recover applicable chargeback costs where legally permitted.
• Take action under the Terms & Conditions or applicable law.

A genuine unauthorized transaction should be reported immediately to the relevant bank and CDMedia.

25. Fraudulent Refund Requests

CDMedia may reject a refund request where:

• Payment proof is false or altered.
• The transaction does not belong to the applicant.
• The payment has already been refunded.
• The same transaction is claimed by multiple users.
• The user has already consumed the service.
• Account information has been manipulated.
• Fraud, impersonation, or abuse is suspected.
• False statements or forged documents are submitted.

CDMedia may retain relevant records and cooperate with banks, platforms, legal authorities, or affected parties where fraud or illegal activity is suspected.

26. Account Closure

A user may request account closure subject to:

• Agreement obligations.
• Pending releases.
• Copyright disputes.
• Royalty balances.
• Payment obligations.
• Takedown requirements.
• Legal and compliance retention.
• Platform processing timelines.

Account closure does not automatically cancel an active agreement and does not create a right to refund previously activated plans or completed services.

27. Service Credits and Alternative Resolution

In an appropriate case, CDMedia may offer one of the following instead of a monetary refund:

• Account credit.
• Service extension.
• Plan correction.
• Adjustment against another service.
• Reprocessing of the original service.
• Technical correction.
• Re-activation of a failed order.

Such an alternative will be provided only with the user’s consent where consent is legally required.

28. Statutory Rights

Nothing in this Refund Policy is intended to remove, limit, or exclude any right that cannot lawfully be waived under applicable Indian law.

Where any provision of this Refund Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of that conflict.

29. Changes to This Refund Policy

CDMedia may update, revise, or modify this Refund Policy to reflect changes in:

• Services.
• Plans.
• Pricing.
• Payment methods.
• Platform requirements.
• Business processes.
• Applicable laws or regulations.

The updated Refund Policy will be published on the website with a revised “Last Updated” date.

The policy applicable to a payment will generally be the version displayed at the time of purchase, subject to mandatory legal requirements.

30. Governing Law and Jurisdiction

This Refund Policy shall be governed by and interpreted according to the laws of India.

Any dispute relating to payments, refunds, plans, services, account activation, or this Refund Policy shall be subject to the jurisdiction of competent courts located in Uttar Pradesh, India, unless applicable law requires otherwise.

31. Refund and Grievance Contact

For refund requests, payment concerns, duplicate-payment reports, cancellation requests, or related complaints, contact:

Chunar Digital Media / CDMedia

Owned and Operated By: Suraj Kumar

Address: Baharamganj, Chunar, Mirzapur, Uttar Pradesh - 231304, India

Email: cdmedia.chunar@gmail.com

Contact Number: +91 7266976950

Website: cdmedia.in